IT

Introduction

As you reap from the many virtues of the Tally software, you want Tally experts by your side to ensure that you use all the features with great efficiency and resolve unforeseen bumps and glitches on the way. If you are wondering about the added cost, rest assured, as our AMC charges are trivial, and for a fraction of the cost, you get the assurance of business continuity.

The AMC service gives you access to service engineers who are highly skilled in all versions of the Tally software and are also trained on the business processes involved in manufacturing and services organization set-up. You get quick resolutions through email or phone support and even onsite support if the need arises.

Advantages

Benefits:

  • - Unlimited telecom/email support.
  • - On-demand site visits (at added cost).
  • - Low AMC fee. Great value proposition

Tally Dex Customized Service Under AMC Contract:

  • - Dash Board (Business Report in Single Screen)
  • - Auto Backup Configuration - Local Backup & Cloud Backup using Google Drive (Tally.Server9 customers need to use default Tally.Server9 schedule backup facility. Not applicable for Cloud users)
  • - Share your Invoice, Receipt & Payment advice via auto SMS from Tally
  • - General Reminder Service
  • - Auto Email for Invoice
  • - Help Menu & Message Center

Offerings Involved

  • - Implementation of new features in Tally
  • - Banking Features (Cheque Printing & Register, Deposit Slips, Payment Advise & Auto BRS)
  • - Module Training (GST, TDS, Bill wise and Security Control)
  • - Voucher/Cheque printing configuration
  • - Troubleshooting / Recovery of data
  • - Training & Clarifications
  • - New release updates (Valid TSS subscription is required & TSS renewal cost is not covered under AMC)
  • - Maintenance (Auto Backup setup and general precautions)
  • - License Activation/Re-activation support
  • - Re installation support
  • - Splitting of Tally Data
  • - Tally Remote Access Configuration
  • - Configuring E-mail account in Tally
  • - Unlimited Telephonic, E-mail & Remote support during office hours on working days

FAQs

Q. Will the Tally AMC service include recovery of any lost data on Tally?

A. Yes, the AMC service will help you recover lost data on Tally (Provided you have some backup mechanism setup on the system earlier).

Q. Does the IT Catalyst AMC Service cover license activation or renewals?

A. Yes. The AMC covers support for license activation and reactivation.

Case Study

An electronics manufacturing company was struggling with the challenges of managing Tally. IT Catalyst explained to the client the various features and support they will get for running Tally smoothly at their organization. The client signed up for an AMC, and our Tally experts helped troubleshoot critical issues.

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