An Annual Maintenance Contract (AMC) gives your business priority access to experienced Tally specialists whenever you need assistance. From troubleshooting and software updates to configuration changes and user guidance, IT Catalyst helps keep your systems running reliably throughout the year.
Tally & Business Operations
Software problems, licence issues, updates and backup questions arrive without warning, usually at month-end. An AMC means your accountant calls someone who already knows your setup instead of raising a ticket with a stranger.
Reduce downtime with priority technical assistance whenever issues arise.
Get help from engineers experienced in accounting and real business workflows.
Resolve issues quickly before they interrupt your daily business operations.
Support through the whole year, not only when something has already broken.
Phone, email, and remote desktop assistance during regular business hours.
Assistance configuring printing, email, security, banking features, and custom workflows.
Prompt diagnosis and resolution of operational errors and software glitches.
Smooth activation, reactivation, license transfers, and installation support.
Clarifications, best practices, and feature guidance whenever your team needs help.
Assistance applying new Tally release upgrades (valid TSS subscription required).
Backup strategy configuration and routine maintenance recommendations.
Support restoring and verifying business data whenever backups are available.
TallyPrime continues to evolve with new features and improvements. As part of our ongoing relationship, our consultants regularly discuss relevant new capabilities with your team and help identify features that can simplify workflows, improve efficiency, or solve operational challenges within your business.
Learn about important TallyPrime features and enhancements that are relevant to your business as they become available.
We do not push every new feature at you. Most releases contain one or two things worth setting up, and those are the ones we bring up.
Get more value from your existing TallyPrime investment by making use of capabilities your team may not yet be using.
AMC customers can also receive assistance implementing useful productivity enhancements where applicable. Availability depends on your environment and deployment structure.
Configure customized managerial views and visual key performance summaries.
Set up scheduled background backups to safeguard critical accounting files.
Automate sending customer invoices, ledger statements, and payment receipts.
Send instant SMS transaction updates and dispatch alerts to clients.
Automate outstanding payment reminders and receivable follow-ups.
Log your support request via phone, email, or helpdesk ticket.
A specialist analyzes your ticket and assigns priority status.
Our team connects securely to diagnose and resolve the issue.
An engineer visits your office if physical intervention is needed.
Resolution is verified with your team before closing the ticket.
An Annual Maintenance Contract includes priority remote desktop and phone support, software troubleshooting, license assistance, feature configuration, backup guidance, and software update assistance during business hours.
Yes. AMC subscribers receive unlimited remote support via phone, email, and secure screen-sharing during standard operational business hours.
Most operational issues are resolved remotely. On-site support visits can be scheduled when physical inspection is necessary, subject to your specific AMC agreement terms.
No. Tally Software Software Services (TSS) subscription renewal is a separate software license fee from Tally Solutions. However, IT Catalyst provides full deployment assistance for new updates when your TSS is active.
Yes. Our engineers assist with data restoration whenever valid backup files are available and provide guidance on maintaining routine data backups to prevent future loss.
Yes. We provide complete support for TallyPrime license activations, reactivations, system migrations, and multi-user gateway configurations under AMC.
Yes. Our team assists with setting up new features like e-invoicing, WhatsApp integration, banking configuration, and user security controls as your business evolves.
Yes. Any business utilizing Tally software can enroll in an Annual Maintenance Contract at any time after an initial system evaluation.
Whether it's a technical issue, a software update, or a business question, our engineers are ready to help keep your Tally environment running smoothly all year long.